10 Replies Latest reply on Apr 29, 2016 4:40 AM by Sheena Kaul

    Licensed AI file downloads but is blank except for some tiny writing bottom left

    molly78807067

      Hi there,

      I've downloaded a couple of different files in AI/EPS format. They have downloaded fine but when I try to open them (I'm not using Adobe programs - it's an alternative vector editing program), they are a blank page with tiny writing in the bottom left corner (see image below).  When I zoom on the writing it looks like Chinese characters - I'm not able to read it except for a couple of times where it says 'Adobe Illustrator' and 'PDF' or something.  I've tried logging out and back in and re-downloading, but nothing has worked thus far.  I've been able to download other images without having Adobe editing tools previously without any problems.  Any assistance is greatly appreciated.

       

      Screen Shot 2016-04-25 at 1.44.23 PM.png