File open failed - message

[Guest]

Hi

I need help urgently.

I have bought a bunch of books this weekend for my birthday and out of the 30 books I bought from Booktopia 4 have downloaded fine to my ereader and I can open and access them. The others which I did exactly the same way aren't opening and come up with the error message File open failed. What does that mean and how do I fix it? I was on it for hours downloading them last night and have re sent them from Booktopia today which I can open and access all the books in Digital Editions on Adobe but I want them all to be accessible on my ereader so I can read in bed and on on the train going to & from work.

As it's the long weekend here in Australia I can't get to talk to anyone at Booktopia to see if its an issue at there end and don't know how to contact someone in Adobe. I go back to work full time from tomorrow and would like to try fix the problem today if I can.

Thanks

Belinda

[Nanaky]

Can you open the eBook in Digital Edition?

Which Reader do your are exact used?
The Reader authoirze with the same Adobe ID?

[Guest]

It's one I got from Big W 5 years ago Ready to Go or something like that. Admittedly I haven't bought any new books in a few years. Now I remember why as its a pain in the neck to get new books on. But I've bought about 30 books this weekend, downloaded them all the same way 4 have worked the rest come up with the error message.

Belinda

[Nanaky]

If you not answer my question i can not try to help.

[nictel65782058]

Hi! Did you get this fixed?