>directly from the file server
Do things work properly if you copy the files to a local hard drive and edit from there?
Thats the first thing I suggested to users but it is unacceptable. As it was working previously on Windows 7 and after migrating to Windows 10 it stopped wortking.
I am a new SysAdmin in this company and dont know about the history of the issue. Does Adobe officially states that files need to be locally? If you can give me that link I can force users to use the files locally.
The only "server" link I have is for a different program
Adobe Anywhere http://www.adobe.com/products/adobeanywhere.html
Thanks for the prompt reply but none of the link states that file needs to be locally. I read an article (http://indesignsecrets.com/editing-indesign-files-directly-off-a-server-crazy.php) and in the comments there are users who are editing files in indesign located on the file server without any issues.
So again my question is Does Adobe discourage users to use remotely located files?
I guess in a way it does by cashing the application :-). Are remotely located files are the root cause of the issue?
Thanks again for your reply.
Thanks John. Really appreciate your help.
As per my findings, InDesign should work fine with remote files. But in my case it is not happening. When files are copied locally it works fine with out any issue but when working in remote file, it crashes randomly. Files on the file server are only 3-5 Mbs.
So far I have tried to update the software and OS. Cleared preferences and checked the network connectivity. Issue still persists and users are adamant that it was working previously with out any issue.
Please let me know if anythig else I need to check before performing a clean installation of OS or Software.
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Yes, it should work, but if it's working locally there might be a network issue. I won't even claim to know where to start troubleshooting that, though.
First things first though: Update InDesign to 11.3.
I have checked the network and cant find any fault.
I will update the InDesign and will let you know if that resolve the issue.
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We do recommend to work locally with InDesign, however that does not mean you cannot use network or servers but the connectivity issues can be addressed by the "Network/IT Team" only. Please look the the link below for more details:
Thanks for your replies and suggestions. I updated Indesignb but still have the same issue. Moved file to a different server but still same issue.
I don't understand what kind of network issue will cause InDesign to crash. There are no packet drop on the network. I monitored the network and cant find any packet drops at all. So I don't even know what to troubleshoot.