10 Replies Latest reply on May 3, 2016 9:17 PM by khawars70529659

    Indesign Crashing on Windows 10

    khawars70529659

      Hi All,

       

      I have couple of users who access the files in Indesign CC 2015 directly from the file server (remote files). While working in the file adobe crashes randomly. There is no pattern which causes the indesign to crash.

       

      First error that users encounter is below. I have checked the network connectivity and can confirm that there are no packet drops.

      error.png

       

      Event Log shows the below error log. Operating system is Windows 10.

      Faulting application name: InDesign.exe, version: 11.2.0.100, time stamp: 0x564f64a8

      Faulting module name: Public.dll, version: 11.2.0.100, time stamp: 0x564f634b

      Exception code: 0xc0000005

      Fault offset: 0x0000000000079674

      Faulting process id: 0x2fcc

      Faulting application start time: 0x01d19abe71ee5b6e

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\Public.dll

      Report Id: 936300a4-ba80-4a75-ace2-f4ea6ff7383e

      Faulting package full name:

      Faulting package-relative application ID:

       

      I have tried to clear the preferences but that didnt work. Any help with the issue will be really appreciated.

       

      Thanks in advance.