1 Reply Latest reply on Apr 26, 2016 3:24 AM by Nanaky

    I can't authorise my computer. Problem since changing my hard drive?

    markb86415700

      February 2015 my hard drive and mother board failed. Apple replaced the mother board and I paid for a new solid state hard drive.

      Since then, my Digital Reader has not functioned.

      I now urgently need to download an ebook for work purposes and I'm not able to do so.

      Same problem a year ago but I never pursued the problem to a conclusion. Now I must.

       

      WHY CAN'T I AUTHORISE MY COMPUTER WITH A NEW HARD DRIVE?

      This is Adobe's solution to solving problems? A forum? Unbelievable.

       

      I can no longer read my ebooks. When trying to authorise my computer I continually get this message:

       

      An Error Has Been Detected

      Activation Server error - code E_AUTH_NOT_READY

      Digital Editions encounter an error on the activation server.

       

      I've purchased a new ebook today and it won't open.

      I get the same message as above when I try to authorise my computer?

        • 1. Re: I can't authorise my computer. Problem since changing my hard drive?
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.