1 Reply Latest reply on Apr 26, 2016 3:24 AM by Nanaky

    I can't authorise my computer. Problem since changing my hard drive?


      February 2015 my hard drive and mother board failed. Apple replaced the mother board and I paid for a new solid state hard drive.

      Since then, my Digital Reader has not functioned.

      I now urgently need to download an ebook for work purposes and I'm not able to do so.

      Same problem a year ago but I never pursued the problem to a conclusion. Now I must.



      This is Adobe's solution to solving problems? A forum? Unbelievable.


      I can no longer read my ebooks. When trying to authorise my computer I continually get this message:


      An Error Has Been Detected

      Activation Server error - code E_AUTH_NOT_READY

      Digital Editions encounter an error on the activation server.


      I've purchased a new ebook today and it won't open.

      I get the same message as above when I try to authorise my computer?

        • 1. Re: I can't authorise my computer. Problem since changing my hard drive?
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.