I see the audio waveforms and I can see the decibel sliders moving but I can't hear the music. I need to match the movement of my composition with the music but I can't do this if the music is muted. I have tried everything, including rendering, preview. etc... Please does someone out there know the answer to this?
What, exact, version number of AE do you have?
When you say you've tried "rendering" what format and codec did you render to and how did you play it back?
How did you try to preview it?
My guess is that you're running an old version of AE, you pressed spacebar to preview, and, when you rendered, you didn't dig into the render settings to get it to create a reasonable file with audio. But that's just a guess. We need a lot more info.
I called Tech support. I was a setting under audio hardware. Thanks for your response but my problem is fixed now.