Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates
Please Follow this thread to reset the preferences for the Acrobat software
Then open Acrobat, navigate to Help menu & repair the installation.
Please check by saving the document to the different folder .
Would like to know is this happening with all the documents or with certain one.
If the document is placed over a server drive then save it to the local drive first then try to check for the same.
Also check with the different user account to replicate the issue .
thank you for your reply.
I checked the recommended steps, nothing helps to me.
I do not exactly know, what do you mean with exact dot version. On helpscreen I see "2015 Version (Continuous) | Version 2015.010.20060". After clicking on this line "Version File Version: 15.010.20060.43353" appears. Further versions are:
- AGM Version is 4.030.00061.
- CoolType Version 5.014.00008
- Basicversion 15.2560
- JP2K Version 1.002.00002.35592
The version of OS is Windows 7 Professional Service Pack 1. After checking for updates only reader become updated, but not Acrobat.
I also reseted the preferences and rapaired the installation, without sucess.
If I open the document locally, all works fine. I can remove sticky notes and save without problems.
The issue happening with all documents on the mapped drive. As allreade mentioned, everything works fine with Reader and now, after update, with Reader DC 2015.010.20056
If I try to save the document from mapped drive to another folder (local or mapped drive) I get this error:
"This document cannot be saved. There is a Problem reading this document (118)."
(I translated this wording from german, so maybe the original english message is little different)