3 Replies Latest reply on May 4, 2016 2:07 AM by YatharthS

    Acrobat pro DC crashes on Save, after font encoding problems

    mikejn1 Level 1

      This is from crash report. Mac El Capitan

      Process:           AdobeAcrobat [2111]
      Path:              /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
      Identifier:        com.adobe.Acrobat.Pro
      Version:           15.010.20060 (15.010.20060)
      Code Type:         X86-64 (Native)
      Parent Process:    ??? [1]
      Responsible:       AdobeAcrobat [2111]
      User ID:           504
      Date/Time:         2016-04-27 12:29:03.199 +0100
      OS Version:        Mac OS X 10.11.4 (15E65)
      Report Version:    11

      I have complete text files of 4 crashes, some more of file at end of this post

      Previously came up with error "Font Helvetica-Bold could not be embedded . . . encoding different in document . . could not be resolved"

      Copying and pasting text from 1 pdf to another.

      Tried unembedding from pdf I was copying from. Tried pre-flight fix font problems

      Wish there were a search and replace fonts, I don't care about the appearance of the pdf I am copying from, it is one I created myself and use just for standard texts.

       

      More of crash log

      Crashed Thread:    0  Dispatch queue: com.apple.main-thread

       

      Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes:   KERN_INVALID_ADDRESS at 0x0000000000000026
      Exception Note:    EXC_CORPSE_NOTIFY

       

      VM Regions Near 0x26:

      -->

      __TEXT             000000010eada000-000000010eadd000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

       

      Application Specific Information:

      Performing @selector(executeNSMenuItem:) from sender AVCocoaMenu 0x7fdd13ed8ef0

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.Acrobat.framework  0x00000001102796ad 0x10eae1000 + 24741549
      1   com.adobe.Acrobat.framework  0x0000000110227c0f 0x10eae1000 + 24407055
      2   com.adobe.Acrobat.framework  0x000000011022afac 0x10eae1000 + 24420268
      3   com.adobe.Acrobat.framework  0x000000011022c73f 0x10eae1000 + 24426303
      4   com.adobe.Acrobat.framework  0x000000011022c9aa 0x10eae1000 + 24426922
      5   com.adobe.Acrobat.framework  0x000000011021f9f9 0x10eae1000 + 24373753
      6   com.adobe.Acrobat.framework  0x0000000110118081 0x10eae1000 + 23294081

      7   com.adobe.AcrobatPlugin.TouchUp    0x00000001259c1087 0x1257c6000 + 2076807

      8   com.adobe.AcrobatPlugin.TouchUp    0x0000000125914a14 0x1257c6000 + 1370644

      9   com.adobe.AcrobatPlugin.TouchUp    0x0000000125881744 0x1257c6000 + 767812

      10  com.adobe.AcrobatPlugin.TouchUp    0x0000000125a4ed96 0x1257c6000 + 2657686

      11  com.adobe.AcrobatPlugin.TouchUp    0x0000000125a5f322 0x1257c6000 + 2724642

      12  com.adobe.AcrobatPlugin.TouchUp    0x0000000125a4ddd9 0x1257c6000 + 2653657

      13  com.adobe.AcrobatPlugin.TouchUp    0x000000012590cbf1 0x1257c6000 + 1338353

      14  com.adobe.AcrobatPlugin.TouchUp    0x0000000125940ef3 0x1257c6000 + 1552115

      15  com.adobe.Acrobat.framework  0x000000011011f9f3 0x10eae1000 + 23325171
      16  com.adobe.Acrobat.framework  0x0000000110032f0a 0x10eae1000 + 22355722

      17  com.adobe.AcrobatPlugin.DigSig    0x000000011a71ac0f 0x11a704000 + 93199

      18  com.adobe.AcrobatPlugin.Comments    0x000000011b788fea 0x11b597000 + 2039786

      19  com.adobe.AcrobatPlugin.Comments    0x000000011b7bc743 0x11b597000 + 2250563

      20  com.adobe.AcrobatPlugin.Comments    0x000000011b986239 0x11b597000 + 4125241

      21  com.adobe.Acrobat.framework  0x000000010f257d24 0x10eae1000 + 7826724
      22  com.adobe.Acrobat.framework  0x000000010f257685 0x10eae1000 + 7825029
      23  com.adobe.Acrobat.framework  0x000000010fa740e6 0x10eae1000 + 16330982
      24  com.adobe.Acrobat.framework  0x000000010f701228 0x10eae1000 + 12714536
      25  com.adobe.Acrobat.framework  0x000000010fb348c1 0x10eae1000 + 17119425

      26  com.adobe.AcrobatPlugin.Comments    0x000000011b6f73f0 0x11b597000 + 1442800

      27  com.adobe.AcrobatPlugin.Comments    0x000000011b985b50 0x11b597000 + 4123472

      28  com.adobe.Acrobat.framework  0x000000010f24a52c 0x10eae1000 + 7771436
      29  com.adobe.Acrobat.framework  0x000000010f2fc319 0x10eae1000 + 8499993
      30  com.adobe.Acrobat.framework  0x000000010f2fc273 0x10eae1000 + 8499827
      31  com.adobe.Acrobat.framework  0x000000010f582165 0x10eae1000 + 11145573
      32  com.adobe.Acrobat.framework  0x000000010f292e75 0x10eae1000 + 8068725
      33  com.adobe.Acrobat.framework  0x000000010f29305f 0x10eae1000 + 8069215
      34  com.adobe.Acrobat.framework  0x000000010f83b02a 0x10eae1000 + 14000170
      35  com.adobe.Acrobat.framework  0x000000010f8380fa 0x10eae1000 + 13988090
      36  com.adobe.Acrobat.framework  0x000000010edc5e7a 0x10eae1000 + 3034746
      37  libsystem_trace.dylib    0x00007fff96de407a _os_activity_initiate + 75
      38  com.apple.AppKit         0x00007fff9440fe89 -[NSApplication sendAction:to:from:] + 460
      39  com.apple.AppKit         0x00007fff9464c663 -[NSCarbonMenuImpl performMenuAction:withTarget:] + 157
      40  com.apple.AppKit         0x00007fff9440eb7b -[NSMenu _performKeyEquivalentWithDelegate:] + 193
      41  com.apple.AppKit         0x00007fff9440ed02 -[NSMenu _performKeyEquivalentWithDelegate:] + 584
      42  com.apple.AppKit         0x00007fff9440e753 -[NSMenu performKeyEquivalent:] + 71
      43  com.adobe.Acrobat.framework  0x000000010edc6d63 0x10eae1000 + 3038563
      44  com.apple.AppKit         0x00007fff9440da15 -[NSApplication _handleKeyEquivalent:] + 920
      45  com.apple.AppKit         0x00007fff94334202 -[NSApplication sendEvent:] + 4274
      46  com.apple.AppKit         0x00007fff9419aef6 -[NSApplication run] + 796
      47  com.adobe.Acrobat.framework  0x000000010eae94bd 0x10eae1000 + 33981
      48  com.adobe.Acrobat.framework  0x000000010eae7cc5 RunAcrobat + 241
      49  com.adobe.Acrobat.Pro    0x000000010eadbcb2 main + 86
      50  com.adobe.Acrobat.Pro    0x000000010eadbc54 start + 52

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib   0x00007fff93fc4efa kevent_qos + 10
      1   libdispatch.dylib        0x00007fff8ed29165 _dispatch_mgr_invoke + 216
      2   libdispatch.dylib        0x00007fff8ed28dcd _dispatch_mgr_thread + 52

       

       

      . . . . .

       

      External Modification Summary:

        Calls made by other processes targeting this process:

          task_for_pid: 15

          thread_create: 0

          thread_set_state: 0

        Calls made by this process:

          task_for_pid: 0

          thread_create: 0

          thread_set_state: 0

        Calls made by all processes on this machine:

          task_for_pid: 8028

          thread_create: 0

          thread_set_state: 0

       

      VM Region Summary:

      ReadOnly portion of Libraries: Total=447.5M resident=0K(0%) swapped_out_or_unallocated=447.5M(100%)

      Writable regions: Total=562.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=562.2M(100%)

       

                                      VIRTUAL   REGION

      REGION TYPE                        SIZE    COUNT (non-coalesced)

      ===========                     =======  =======

      ATS (font support)                32.3M       10

      ATS (font support) (reserved)        8K        3         reserved VM address space (unallocated)

      Accelerate.framework               256K        3

      Activity Tracing                  2048K        2

      CG backing stores                 17.8M        9

      CG image                          1152K       66

      CG shared images                   432K       13

      CoreAnimation                      488K       60

      CoreUI image data                 3024K       34

      CoreUI image file                  224K        5

      Dispatch continuations            8192K        2

      Foundation                          28K        3

      IOKit                             7940K        2

      Image IO                            80K        6

      Kernel Alloc Once                    8K        3

      MALLOC                           403.8M      799

      MALLOC guard page                   32K        7

      Memory Tag 242                      12K        2

      Memory Tag 251                      24K        3

      OpenCL                              40K        6

      OpenGL GLSL                        256K        4

      Process Corpse Info               2048K        2

      STACK GUARD                       56.1M       25

      Stack                             20.3M       28

      VM_ALLOCATE                       52.2M       20

      __DATA                            41.5M      366

      __GLSLBUILTINS                    2588K        2

      __IMAGE                            528K        2

      __LINKEDIT                       102.2M       58

      __TEXT                           345.3M      343

      __UNICODE                          552K        2

      mapped file                      330.0M       74

      shared memory                     17.6M       21

      ===========                     =======  =======

      TOTAL                              1.4G     1952

      TOTAL, minus reserved VM space     1.4G     1952

       

      Model: MacBookAir7,2, BootROM MBA71.0166.B12, 2 processors, Intel Core i5, 1.6 GHz, 4 GB, SMC 2.27f2

      Graphics: Intel HD Graphics 6000, Intel HD Graphics 6000, Built-In

      Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

      Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

      Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en0

      Serial ATA Device: APPLE SSD SM0128G, 121.33 GB

      USB Device: USB 3.0 Bus

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: Composite Device

      Thunderbolt Bus: MacBook Air, Apple Inc., 27.2