3 Replies Latest reply on May 23, 2016 9:35 PM by esyntaxis

    Acrobat Professional 11 Crashing while adding Notes

    esyntaxis

      When working with PDF files (adding notes and saving), for a long time now, PDF crashes sometimes, with loss of work done. We have tried reinstalling windows and PDF professional but the problems still occurs at times. Is this a known bug and are there any tweaks in the settings we can do to overcome this. We have tried many things but with no solution.

       

      PDF Professional Version : 11.014.16
      Windows Version : 7

       

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      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Acrobat.exe

        Application Version: 11.0.14.16

        Application Timestamp: 56731fe8

        Fault Module Name: Acrobat.dll

        Fault Module Version: 11.0.15.2

        Fault Module Timestamp: 56d1e418

        Exception Code: c0000005

        Exception Offset: 0075414a

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

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