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Hi esyntaxis ,
Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "
Follow this thread to reset the preferences for the Acrobat software:- How to reset Preference settings in Acrobat.
Then please open Acrobat, navigate to Help menu & repair the installation.
Would like to know whether is this happening with all documents or with certain one .
Please check with the different user account to replicate the issue .
Thanks very much for your valuable time in replying. We will check on the outlined tweaks and get back to you if it does not work!!
Following are the details of the Client System that you requested:
Adobe Acrobat XI Standard Version 11.0.16
Windows 7 Professional Service Pack 1 64 bit Operating System
Repair installation - Done
Reset preference setting Acrobat - Done