Serial number issue

[waynem53216785]

I bought photoshop elements 14 from Amazon and the seriel number is only 18 digits.  When I tried to activate, it requires a 24 digit serial number.  When on 'chat' with Adobe the other day, the technician had no idea of what to do

[kglad · Accepted solution]

you're checking the wrong number.  you may be looking at a redemption number.

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