3 Replies Latest reply on May 5, 2016 7:49 AM by Sue Garibaldi

    Help with Issues with Adobe Capture Functionality

    jerryw66148499

      Hello,

       

      I recently installed Adobe Capture on my smart phone, (Android device) and the app is very cool.  However, after a couple weeks of usage, the software stopped functioning.  I uninstalled the software, and reinstalled to see if that would help resolve the issue.  Unfortunately, the problem was not resolved.  Adobe does not provide over-the-phone technical help for this product, so I hope that someone here can help.

       

      Recreation of Issue:

       

      Upon application start, four (4) functions exist:

       

      1. Colors
      2. Shapes
      3. Brushes
      4. Looks

       

      At the bottom right-hand corner of the screen, one sees a "+" symbol, which, dependent upon which function you select, prompts the user to 1) select from the cloud, or 2) select a photo from the device, or 3) take a new photo.  Upon selecting an option, Adobe Capture performs the designated function, and the end-state modifications/outputs to the photo are visible.

       

      However, when attempting to accept or save these modifications/outputs, the screen seems to crash, and return to the original start-up screen.

       

      Can you provide any assistance?

       

      Thank you!

       

      Jerry