Problem downloading from my purchase confirmation email

[feliciac59675827]

I keep getting this error when I click on the Begin Download on my MacBook.

HTTP Status 500 - Access Token not issued!!

---

type Status report

message Access Token not issued!!

description The server encountered an internal error that prevented it from fulfilling this request.

[John T Smith]

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

[feliciac59675827]

Hi, this is for Lightroom. When I log into my Adobe account, I can't even see Lightroom purchase listed in my order history. does that sound right?

[kglad · Accepted solution]

after 1 business day pst, if your account fails to show your purchase, contact adobe support by using a browser that accepts cookies and allows popups, click here and as soon as it's available click 'still need help', https://helpx.adobe.com/contact.html

in the meantime, you can use a trial of lr.

You can use the appropriate link below for your installation file(s)

Downloadable installation files available:

• Suites and Programs:  CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:  6.5 | 6| 5.7.1| 5 | 4 | 3
• Photoshop Elements:  14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[kglad]

if you're downloading via prodesigntoools.com you need to follow the steps listed.

if not, what program are you trying to download?

[Najla217]

I have the same problem and the answer didn't work with me. and made sure cookies and pop-ups are allowed but the error message keep showing. PLEASE NEED HELP ASAP

[kglad]

try a different browser.

[Najla217]

I tried different browser

I tried different computer

I tried to accept cookies and pop-ups

and still the problem is not resolved!

also i still cant see the product in my account!!! the confirmation email i received mentioned that the authorized reseller is Digital River Ireland Ltd.​! is there any problem with this reseller?!

How can i solve this problems?!  

[kglad]

what link are you using that triggers the 500 error and what program/version are you trying to dl?

[Najla217]

the download button in the confirmation email.

https://gc.digitalriver.com/integration/callback/oauth/request/RemoteUserManagement/rivep016/site/?s...

I have purchased:

Adobe Acrobat Pro DC

Full - English - Arabic Enabled - Windows

[kglad]

use the link in message 4 or discuss with digitalriver.

[Najla217]

I need serial number to download and I haven't received it yet from Digital River Ireland Ltd!!! and They haven't reply my email yet! and the order is not listed my account !!

Order Details Order Number: 12293204559 Order Date: 04 June 2016

Seller Address Digital River Ireland Ltd. Unit 153 Shannon Free Zone Shannon, Co. Clare, Ireland

Product Name Qty Ordered Amount Adobe Acrobat Pro DC Full - English - Arabic Enabled - Windows - Download    1 US$ 449,00

I need solution for my issue please ASAP!

I have purchased Adobe Acrobat Pro DC (Full - English - Arabic Enabled - Windows) from adobe website and its unfair to not be able to receive a solution to this problem!!!!

[kglad]

adobe can't help you with a digital river problem.

stop payment to digital river if they don't help you and buy from adobe.

[Najla217]

I did the purchase from adobe website and i received the confirmation email from adobe email!!

Confirmation Email:

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Digital Revier reply:

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I need direct contact to solve this issue ASAP!!!!

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html