I downloaded a sample D500 pic and it appeared to be putting the rating in a standard metadata field that imported correctly into LR. Upload a sample pic you've rated greater than 0 to Dropbox or similar and post the link here. Then we can quickly troubleshoot.
John, here's a link:
The file is rated "3", which shows up in ExifToolGUI under XMP:Rating - but this has not translated into a LR star rating.
One could use Friedl's "Data Explorer" plugin to isolate the XMP:Ratings, and then manually (by collection) rate them in LR, but I'm big on quick, error-free workflow.
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Well, I am slightly embarrassed, but "you don't know what you don't know".
I was unable to get the ratings to import, googled, found other people with the same issue (albeit a few years back) and assumed it was an LR issue.
John, your telling me it was possible jogged some additional thought: it turns out that my default import metadata preset had been ticked to set everything to '0' - unrated - on the way in. I did not even know that was possible... and I've not had a camera that could set ratings until now.
Thank you for responding - as mentioned, knowing that it was possible pushed me to look a little harder and solve my own issue.
Great, glad you got it resolved. No need for embarrassment -- managing metadata is difficult, given how hard all our tools try to keep it hidden.