Creative Cloud Desktop App Not Showing App Updates Available

[Paul_Miller]

The Creative Cloud Dekstop App has stopped notifying me of updates.

How do I resolve this issue?

Thanks!!

[kglad]

what happens when you do this, Update apps to Adobe Creative Cloud 2015

if that doesn't show cc 2015 apps, what version do you have installed and what version is shown in your cc app?

and did you try updating your cc app itself?

[Paul_Miller]

I have all the 2015 apps available to install. I don't get notifications when there are minor updates. For example, I have Premiere 2015 installed and it says up to date. I know there's version 2015.1 and 2015.2 of Premiere that Adobe made available, but they are not available for me to install using the CC Desktop App. The CC Desktop says all my 2015 apps are up to date, but obviously they are not.

Update inside the app its self is disabled.

[kglad]

if you're sure your cc app shows apps are up-to-date, and they are not, follow solution 2 here, Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

[Paul_Miller · Accepted solution]

I called Adobe support. After a number of attempts to resolve this, they removed a folder called "caps." Not sure where it's located, but basically after removing the caps folder, CC desktop app showed no apps installed.

Reinstalled apps, and I now have the latest versions. Whether notifications will appear when there are updates are is unknown at this time.