1 Reply Latest reply on Apr 30, 2016 11:59 AM by kglad

    Creative Cloud Apps all crash upon start up Win 7

    nickb89

      Every app, save one or two crashes immediately upon clicking it. This is immensely frustrating and prevents me from doing any work on this home computer.

      All apps are updated to their latest versions and I am running with driver 364.72 Nvidia drivers for the GTX 980.

       

      Please help.

       

      Photoshop crash log here:

       

      Problem Event Name:APPCRASH
        Application Name:Photoshop.exe
        Application Version:16.1.2.355
        Application Timestamp:56961fa0
        Fault Module Name:MSVCR120.dll
        Fault Module Version:12.0.21005.1
        Fault Module Timestamp:524f83ff
        Exception Code:c000001d
        Exception Offset:0000000000096cd5
        OS Version:6.1.7600.2.0.0.256.1
        Locale ID:1033
        Additional Information 1:096a
        Additional Information 2:096a2e6fc4d77a7a966ff48506139a6c
        Additional Information 3:d738
        Additional Information 4:d73837d2a602886956c7a505f5b828dc

       

      Bridge Crash log here:

       

      Problem Event Name:BEX64
        Application Name:Bridge.exe
        Application Version:6.0.0.151
        Application Timestamp:517794eb
        Fault Module Name:StackHash_03ce
        Fault Module Version:0.0.0.0
        Fault Module Timestamp:00000000
        Exception Offset:00000000066e7be4
        Exception Code:c0000005
        Exception Data:0000000000000008
        OS Version:6.1.7600.2.0.0.256.1
        Locale ID:1033
        Additional Information 1:03ce
        Additional Information 2:03cece3d0fc3bc615ea6e48c7fde300a
        Additional Information 3:a13d
        Additional Information 4:a13d2076d2145f60da9a7bd8d9e07150

       

      Illustrator Crash log here:

       

      Problem Event Name:APPCRASH
        Application Name:Illustrator.exe
        Application Version:19.2.1.147
        Application Timestamp:56980904
        Fault Module Name:AGM.dll
        Fault Module Version:4.30.60.1
        Fault Module Timestamp:569802ae
        Exception Code:c000041d
        Exception Offset:000000000049a020
        OS Version:6.1.7600.2.0.0.256.1
        Locale ID:1033
        Additional Information 1:b8be
        Additional Information 2:b8be8371f57de04112ca1deab7dd4d84
        Additional Information 3:caa4
        Additional Information 4:caa42fda84b9e8a3a1d8444f4ba14e99

       

      InDesign Crash log here:

       

      Problem Event Name:APPCRASH
        Application Name:InDesign.exe
        Application Version:11.2.0.100
        Application Timestamp:564f64a8
        Fault Module Name:BIB.dll
        Fault Module Version:1.2.2.35138
        Fault Module Timestamp:55cd0f42
        Exception Code:c000001d
        Exception Offset:0000000000018dc0
        OS Version:6.1.7600.2.0.0.256.1
        Locale ID:1033
        Additional Information 1:23fd
        Additional Information 2:23fdb51ea3ca4517e4191f58b4539c0d
        Additional Information 3:109b
        Additional Information 4:109b5463561f744ee2d82372dedcfd56

       

       

      Media Encoder Crash log here:

       

      Problem Event Name:APPCRASH
        Application Name:Adobe Media Encoder.exe
        Application Version:9.2.0.26
        Application Timestamp:56a0af5b
        Fault Module Name:MSVCR120.dll
        Fault Module Version:12.0.21005.1
        Fault Module Timestamp:524f83ff
        Exception Code:c000001d
        Exception Offset:000000000008ca90
        OS Version:6.1.7600.2.0.0.256.1
        Locale ID:1033
        Additional Information 1:f911
        Additional Information 2:f9117f2c8a52791eb11044aaa5172d0e
        Additional Information 3:ac97
        Additional Information 4:ac976d0d9dd4319a7e96db142d94668c

       

       

      Thank you.