3 Replies Latest reply on May 6, 2016 12:02 AM by Nanaky

    Error getting license

    CathyM121

      When I try to download a library book I get "Error Getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

      I have just re installed ADE to newest edition.

        • 1. Re: Error getting license
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: Error getting license
            mlf0033

            HI Nansky,

             

            It did work , but not at first.

             

            At first the error message changed from having a problem with my Id and

            /or password to having a problem with multiple accounts, mobile etc..

             

            I finally opened  my adobe account info.  I saw there was an alternative

            email entered that was only supposed to help if I had to recover a lost

            password. I removed the alternative email.

             

            Only then was I able to register my adobe id.

             

            Regards,

             

            Manny

            • 3. Re: Error getting license
              Nanaky Level 5

              Fine that it now work.