1 Reply Latest reply on May 4, 2016 1:26 AM by Nanaky

    Cannot authorize computer


      I get the following error message:


      "You can only authorize this computer with an adobe ID that hasn't been previously used to authorize any other computer or mobile device. Please try again."


      I have de-authorized all previous computers and devices, still get the same message.  Adobe chat is not able to help and direct me to this forum.  Any ideas?

        • 1. Re: Cannot authorize computer
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.