1 Reply Latest reply on May 4, 2016 1:26 AM by Nanaky

    Cannot authorize computer

    jamesc8573522

      I get the following error message:

       

      "You can only authorize this computer with an adobe ID that hasn't been previously used to authorize any other computer or mobile device. Please try again."

       

      I have de-authorized all previous computers and devices, still get the same message.  Adobe chat is not able to help and direct me to this forum.  Any ideas?

        • 1. Re: Cannot authorize computer
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.