My apologies for such an experience.
Under the Adobe ID of Forum, I do not see any individual or Team CC registered. Could you please chat with us via Adobe Supportffter signing in with Adobe ID which has the Creative Cloud registered to it.
You may share the case number by private messaging if needed to escalate.
- You are not from Adobe Support. I know a scam when I see one. My first computer spoke in 1's and 0's.
Actually, she is an Adobe service rep. You can tell the Adobe Staff Members by the Adobe logo by their name.
She is sending me to the forum's page, and I can only contact her through snapchat. No not real.
Also, real Adobe support has the logo as a rollover over their picture, not on the side of their name. Be careful
Thank you Chuck for supporting.
Rich, You can contact our support only when you are signed in to Adobe account with the Adobe ID which is registered with the Creative Cloud subscription or any product for which you have the supported version.
You will be directed to forum if:
1. You are not signing in with an Adobe ID which has an active CC
2. If you have CS6 or previous version of Adobe Product.
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I can understand your concern for scammers, but these forums have been updated and they don't react the same way. Rajashree has the Adobe credentials. The little Adobe logo has replaced the staff tag below the photos, just as the "M" & "A" next to other names have replaced the "MVP" and "ACP" tags. It is standard policy for Adobe staff members to help you though private messages, so that your personal info doesn't get seen by anyone else. They will never use Skype to converse with you. I will see if I can get MadisonLeupp to confirm that Rajashree is a staff member. Madison is the Adobe staff person who manages the forums.
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FWIW .. she definitely is working for Adobe Support.
I can confirm that too.
I can also confirm that Rajshree is an Adobe Employee.
Please let us know if you need any further assistance. We're all here to help!
I also can confirm thecat Rajashree is indeed Adobe staff support. You are in the right hands.
I have logged in with my ID. I'm not stupid. None of that matters now. I have spoken with adobe corp. The only way CC works according to Adobe is when only their programs are on your computer and you start your computer in safe mode. Not like I don't have 5xs the needed min power. This is their official answer. Oh and you must turn off ALL features that make it CC. Takes me back to Photoshop 3. I have Adobes transcripts. I also have recorded the entire 3 hour online conversation.
I'm not new to this. I was a beta tester in the 90's for Adobe. I still have my old PowerMac 8100 with OS 7 and PS3 loaded. It is faster. I have been using PS as a high end pro. My clients are Disney, FOX, Toyota, Subaru, Nissan and many more. I'm the guy that they come to to get thinks done no else can. I'm running a fully loaded Mac Pro Tower. $15K computer.
This is not a new issue. This has been going on for over a year now, and the official memo on this is to blame the customer till they get around to fixing it. Not a top priority. Don't you ever wonder why they are trying to sell their photo library, but have no real customer support?