Normally your subscription should automatically renew, especially if you have an active payment method designated for the subscription. It is normally more the problem of people getting renewed automatically when they intended to cancel.
Manage your membership and payments | Creative Cloud
Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Creative Cloud support (all Creative Cloud customer service issues)
Jessie, I can assist you in getting the charges taken care of, if you have still not got it resolved, please send me the order details by Personal message.
I understand this, but I was asking if I could pay in advance.
Not only have I not been assisted, without confirmation, my account was changed to a different plan and I no longer can access Premiere (and other apps that I need). I can't change the plan on Creative Cloud and they've gone silent on Facebook.
This is absolutely horrendous customer support. It's been nearly a week now.
I have no idea why they have such wonderful products but such terrible support. I'm on chat support right now and it just makes me mad. I feel like I'm on chat with a 5 year old.
1 person found this helpful
Yeah, I'm a week into dealing with Adobe "support" - just an awful experience - to the point that I'm sitting here researching alternative that would be easier than dealing with support. Arghh.