2 Replies Latest reply on May 6, 2016 11:38 AM by LourMike

    Premiere Elements 14 hangs at Sign-in screen

    LourMike

      Hello,

      I am trying to install Premiere Elements 14 from a newly purchased genuine DVD.

      I have tried numerous times, but the installation hangs at a screen telling me I must the sign-in to Adobe in order to install. I do have an Adobe account, but never get as far as entering the details. The screen hangs at the initial page.

       

      I am using a 64 bit Win 7 desktop. I have other Adobe software, including Lightroom on this machine.

       

      Can anybody advise how to move forward with this installation? Surprised to find myself in such a situation with software from such a high profile company.

      I had an answer from the Elements forum, where I posted this question initially in error,  telling me to try using the Adobe download & install that way using my DVD serial number but no joy. After 40 min still stuck at "Sign-in Required" screen.

       

      I would be grateful for any help.

       

      Regards,

       

      Mike, Scotland