1 Reply Latest reply on May 6, 2016 12:12 AM by Nanaky

    Did not get the book I bought!

    christinab58211616 Level 1

      I just bought a book from Kobo Bookstore. I got it in "My Library" and then I pressed the button for the download link. All I got was a "server message", saying "Error! Check activation" and that's it ... I installed Digital Editions yesterday on this computer (new) and when I check the authorization, it says the computer now it authorized for this mail account.

       

      I want my book ...

        • 1. Re: Did not get the book I bought!
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.