I recently took Adobe up on the istock offer on the Adobe website for my business but found it I didn't really need to use it the way I thought I would, I followed the links and thought I'd had cancelled the istock account, I was even given the little box asking way I had decided to cancel, looks all straight forward.I received a refund. I noticed in April another £23 had bee direct debited from my account for istock, I had a quick chat with the online support (cut short by the school run) but looks like I was going to be charge £100 + for cancelling!! he's offered a two month free deal, but I cancelled istock online and have no need for it. I feel like Ive been swindled out of money and really let down by Adobe. Can anyone advise what to do? Im seriously considering dropping Adobe all together as there are other software solutions out there and feel let down by the service.
The refund was processed as part of the 'First Month Free' promo and I don't see any cancellation requests for this subscription which is why it renewed in April.
I'll look into this further and follow up with you.
I went through the website to cancel on the 8th, not sure what happened but this is my problem. I run a busy publishing packagers and keeping an eye on things can be hard, but I clicked all the links to cancel answered the why are you leaving click box, but something went wrong along the way. I wrongly assumed the refund was confirmation of the cancelation. The fact Ive got to go through all this and get told Id have to pay a massive cancelation charge has left a bitter taste in my mouth. Thanks for your time getting back to me.