Some browsers e.g. Firefox require you to give authorization for add-ons like Flash. Check your browser setting to ensure Flash is up to date and that the add-on is not being blocked.
Which OS and browser are you using?
Try the following links for help:
If your problem is not resolved please give us some details of the issue you are facing.
Adobe doesn't offer free technical support for free products, but my understanding is you can work with a live representative for a nominal fee to offset the cost: Contact Customer Care
If you'd still like help from the forums, please provide the following information:
- Operating system version
- Web browser and version
- Flash Player version
- Explain your problem in step-by-step detail if possible
- If you get error messages, please provide a screenshot