2 Replies Latest reply on May 6, 2016 12:06 PM by Szalam

    Generic Importer Error - QuickTime


      Our company recently uninstalled QuickTime from all computers in our environment due to the security vulnerability reported with Apple no longer providing updates for QuickTime on Windows.  Since we removed QuickTime from the environment, users who have Adobe Premiere Elements receive the "Generic Importer Error" when attempting to import new files for editing.  I've chalked this up to no longer having QuickTime on the machines, is there an alternative to QuickTime?
      We are running Windows 7 64-bit
      Adobe Premiere Elements 12
      Videos are being recorded with a Casio Exlim EX-F1 camera