Does your Cloud subscription properly show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Order Number: 12131152959
There is a slight problem with your order
Unfortunately, we cannot process subscription memberships in the same
transaction as a perpetual software purchase.
We apologize for the inconvenience.
In order to proceed, you have the following options:
1. Call us <https://www.adobe.com/sea/aboutadobe/contact.html> and we
will process your complete order personally.
2. Remove subscription memberships from your cart and sign up for them
Thank you for understanding, and again apologies for the inconvenience.
2016-05-07 6:56 GMT+03:00 John T Smith <firstname.lastname@example.org>:
Problem in the subscription program photoshop demo created by John T Smith
<https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
- View the full discussion
As the message says, you need to contact support