2 Replies Latest reply on May 7, 2016 1:45 PM by GautamBahl

    Unable to update LR CC (2015)

    aammendola

      Hi

       

      During a recent update of LR CC (2015) it failed at about half way,

       

      The error I received is as follows

       

      Update Failed

      Unable to extract downloaded files. Press 'Retry' to download files again.

      (U44M1I210)

       

      I have tried pressing the Retry button but have had no success. It still fails at the same point at approximately 54% point and get the same error.

      I have tried deleting all Temporary files using Disk Clean and still have not been successful.

       

      I am using Windows 10.

       

      I have been able to update'install all of my other Adobe application, thus, this issue appears only to be with LR

       

      Could you please provide a ste by step instruction on how to rectify this error and enable me to upgrade LR as required.

       

      Thank You

       

      Andrew