2 Replies Latest reply on May 7, 2016 1:45 PM by GautamBahl

    Unable to update LR CC (2015)




      During a recent update of LR CC (2015) it failed at about half way,


      The error I received is as follows


      Update Failed

      Unable to extract downloaded files. Press 'Retry' to download files again.



      I have tried pressing the Retry button but have had no success. It still fails at the same point at approximately 54% point and get the same error.

      I have tried deleting all Temporary files using Disk Clean and still have not been successful.


      I am using Windows 10.


      I have been able to update'install all of my other Adobe application, thus, this issue appears only to be with LR


      Could you please provide a ste by step instruction on how to rectify this error and enable me to upgrade LR as required.


      Thank You