I am on a PC w/Windows 10, running Photoshop Elements 11. I recently downloaded ten .ai files from Adobe Stock.
With four of the files I received an Import PDF window, then a Rasterizing File window, then Photoshop Elements displays the image.
With the other six files I get "Cannot open AdobeStock_59291716.ai because it is the wrong type of file."
I cleared my browser cache and internet history. I've used Google Chrome and Microsoft Edge to download the files. On one of the files I was not able to download a second time - I got "Licenses for this image are no longer available." All nine others allowed me to download twice.
Has anyone else had this problem of some files being accessible and not others?
P.S. I tried to Watch the Intro to using Adobe Stock (without CC Libraries) 5 min. but it took me to the Creative Cloud link.
Thank you advance for any help with this.
.AI files require Adobe Illustrator to open up as they are vector files.
I think you downloaded and licensed the wrong file format.
You need to license jpeg images and you can use those in Adobe Photoshop Elements.
Please refer to the below document.
Hello Ann, this has happened to me more than once...format is .ai.
I have a subscription to Adobe Stock for 10 photos a month, when the file downloads as .ai as said in this thread I can not open it...it is counted against the 10. How do I rectify this problem of images I can not use and counted against my subscription for 10 a month.