10 Replies Latest reply on May 10, 2016 3:20 PM by Steve Grisetti

    Adobe Premiere/elements 13 & Windows 10 - Problems

    davidd76482156

      Hi

      I've multiple issues......

       

      I had Elements & Premiere 13 working on my windows 10 laptop (core i3, 4GB) - upgraded win7 to win 10 laptop.

       

      Bought new PC to improve performance of  Elements & Premiere - clean copy windows 10 laptop, core i5, 8gb.

       

      Multiple issues experienced (so far):

      1) organizer... when all pictures/videos loaded, the videos i'd previously created in Premiere 13 no longer played - codec issues

      2) when, trying to save a new video from Prem 13, get directed to an activiation page' copy in code & get activation code back... then get response that the video cant be saved as 'no permission to create/delete'

      3) Half got a solution to (1) by downloading VLC, however some videos now play terribly distorted

       

      Help  !

       

      Only a recent user of Prem/Elements - got my first copy in April 2015 and this my first real problem, that i'm keen to know what to do to make it work well again

       

      Thanks