Nourhan , you will be contacted within next 2-3 hours from our next level support ."
Just now via the chat again. I am using this as a timestamp
I apologize for the trouble you faced with the support.
As I can see in the case details, the order 12010843059 never processed and therefore you were having issues using it.
We have cancelled the subscription from our end and initiated the refund for the same.
Will request you to place the order again.
Thank you, but what about the original order of one year prepaid subscription? The agent told me to place a new order but it has still not been refunded
its number is 11833617959
The original order was 12010843059
Thank you, I missread as the second order. I got informed in chat that the order is still being refunded (more than a month now has passed though) and to wait 5-7 days for it.
Let me know if it takes more time.
Thank you! It got refunded (I was waiting for months but it got refunded on july 12 but i confused it with another payment. I just sorted it right now.