6 Replies Latest reply on May 11, 2016 2:43 PM by Sue Garibaldi

    All my projects were gone from Sketch!!!

    VINCE2016

      Hi,

       

      I signed in today to Sketch on my iPad Pro and all the projects I've been working on are gone. There is nothing there.

       

      Please advice.

       

      Thanks

      Vince

        • 1. Re: All my projects were gone from Sketch!!!
          Sue Garibaldi Adobe Employee (Admin)

          Vince,

           

          It's very likely, if you can't see any of your previous work, that you've logged back in to Sketch with a different Adobe ID than you used when you created the work. Have you ever used another log-in with Sketch? (I know this sounds super basic, but SO many people have more than one account. It is possible to have two accounts, with the same email address but with different passwords, that would each have different content in them.)

           

          Please let me know.

           

          Sue.

          • 2. Re: All my projects were gone from Sketch!!!
            VINCE2016 Level 1

            Hi Sue,

             

            Thanks for your prompt reply.

             

            You are right asking this but I only have one Adobe account so I didn't use a different one.

             

            Also, before I sign in I get this screen, where I can see my projects on the background on top of the sign in text box. After I sign in there is nothing there.

            image.png

             

            Any other suggestions?

             

            Thanks

            Vince

            • 3. Re: All my projects were gone from Sketch!!!
              Sue Garibaldi Adobe Employee (Admin)

              Hi Vince,

               

              This seems so very strange that I just want to make sure I'm understanding... So you can see your drawings greyed out behind the error message, but then when you sign-in to Sketch, they disappear? Am I getting that right? Let me know.

               

              I have a few questions:

              * When people create new accounts we send out verification emails. Did you receive that? Have you confirmed your email address?

              * Are you having troubles with any other Adobe app? If you don't have another Adobe app installed, can you try installing Adobe Draw and see if you have the same trouble.

              * Can you try logging in, with your Adobe ID, to http://assets.adobe.com (My Assets - Mobile Creations - Sketch) and make sure your work is there. (I suspect it will be since you can see it until you log in.)

               

              Let me know what you find.

               

              Sue.

              • 4. Re: All my projects were gone from Sketch!!!
                VINCE2016 Level 1

                Hi Sue,

                 

                Yes that is correct. You get it right.

                 

                Regarding your questions:

                1. I do have verified the mail address

                2. All other adobe apps work fine. Adobe Draw for example is ok.

                3. I did log into My Assets since day 1 of the problem but there is nothing there..

                 

                Thanks for your time on this,

                Vince

                • 5. Re: All my projects were gone from Sketch!!!
                  Sue Garibaldi Adobe Employee (Admin)

                  Vince,

                   

                  I'm asking the product team about this:

                  What device and version of iOS are you using?

                  What version of Sketch?

                   

                  Sue.

                  • 6. Re: All my projects were gone from Sketch!!!
                    Sue Garibaldi Adobe Employee (Admin)

                    Vince.

                     

                    One more thing:  It would help to get some account information from you. Can you email me at susang at adobe dot com

                     

                    Thanks.

                     

                    Sue.