11 Replies Latest reply on Aug 4, 2018 8:45 AM by briand52940498

    Can't Erase Authorization in ADE

    DriverEight Level 1

      I am getting 'Error! Check Authorization'.  When I select 'Erase Authorization' from the Help drop-down, it shows my Adobe ID and wants the password.  I enter the password, hit 'Continue' and it acts like it doesn't like the password.  I can log into Adobe.com, change my password, and come back to ADE, same thing.  I have uninstalled ADE, cleared cookies, cache, etc., restarted the computer, and re-installed ADE.  It shows up already authorized and gives the same error message.  It still won't let me Erase Authorization.  Please help.