1 Reply Latest reply on May 10, 2016 6:33 AM by Szalam

    Cannot add to Adobe Media Encoder Queue. AME won't launch




      I'm having trouble adding an aep file to the "add to adobe media queue" option. When I attempt to do it the AME software begins to launch but then it stops. The Ae version I'm using is CC The AME version is CC 2015.2.


      I'm using Windows 7 platform 64 bit operating system


      I keep getting an error message that says "Adobe Media Encoder CC 2015.2 has stopped working" In the view problem details box is the information below:


      Problem signature:

        Problem Event Name: BEX64

        Application Name: Adobe Media Encoder.exe

        Application Version:

        Application Timestamp: 56a0af5b

        Fault Module Name: amdocl64.dll

        Fault Module Version: 2.4.650.9

        Fault Module Timestamp: 4ddc7b01

        Exception Offset: 00000000003a84cc

        Exception Code: c0000417

        Exception Data: 0000000000000000

        OS Version: 6.1.7601.

        Locale ID: 1033

        Additional Information 1: b5ec

        Additional Information 2: b5ecbc54ea63b153c04fd19c705f7036

        Additional Information 3: d288

        Additional Information 4: d288701704da927cd3359590b682b38c



      Can someone help please?