1 Reply Latest reply on May 10, 2016 6:33 AM by Szalam

    Cannot add to Adobe Media Encoder Queue. AME won't launch

    boh34138849

      Hello:

       

      I'm having trouble adding an aep file to the "add to adobe media queue" option. When I attempt to do it the AME software begins to launch but then it stops. The Ae version I'm using is CC 13.7.1.6. The AME version is CC 2015.2.

       

      I'm using Windows 7 platform 64 bit operating system

       

      I keep getting an error message that says "Adobe Media Encoder CC 2015.2 has stopped working" In the view problem details box is the information below:

       

      Problem signature:

        Problem Event Name: BEX64

        Application Name: Adobe Media Encoder.exe

        Application Version: 9.2.0.26

        Application Timestamp: 56a0af5b

        Fault Module Name: amdocl64.dll

        Fault Module Version: 2.4.650.9

        Fault Module Timestamp: 4ddc7b01

        Exception Offset: 00000000003a84cc

        Exception Code: c0000417

        Exception Data: 0000000000000000

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 1033

        Additional Information 1: b5ec

        Additional Information 2: b5ecbc54ea63b153c04fd19c705f7036

        Additional Information 3: d288

        Additional Information 4: d288701704da927cd3359590b682b38c

       

       

      Can someone help please?

       

      Thanks