2 Replies Latest reply on May 11, 2016 1:41 AM by Joe_Scaramanga

    PDFs in Chrome only showing page 1 and not scrolling

    Joe_Scaramanga

      Hi,

       

      I create documents in Indesign and then export to PDF to be placed on the web, but I've been experiencing problems with documents the past week or so; specifically, if I create a document that is A4 landscape, Chrome only displays the first page, it will not scroll.

      Bizarrely, if I rotate the page it 'reveals' the rest of the document, and then allows me to scroll through it.

       

      I have tried various page sizes and orientations and oddly this ONLY affects A4 landscape.

      The PDF's display fine in all other browsers.

       

      To eliminate issues, the same problem occurs when I create a PDF from MS Word (so it's not an Indesign issue)

      and I DON'T have a problem when I create a PDF using a different PDF maker (so not a Chrome issue)

       

      When I inspect the code for a troublesome PDF, I see there's a div id called "sizer" which is only recognising the size of the first page, and not the whole document as it does on PDFs which scroll correctly.

      When I change the size within the div tag, the scrollbar appears, but still only the first page is visible (even though the scrollbar is moving).

      I'm not a developer but maybe this might be helpful for someone who can investigate.

       

      Thank you

       

      In using:

      Acrobat X (10.1.16)

      I'm on Chrome 50.0.2661.94

      Windows 7 Pro, SP1

        • 1. Re: PDFs in Chrome only showing page 1 and not scrolling
          Karl Heinz Kremer Adobe Community Professional

          Welcome to the wonderful world of non-Adobe PDF viewers...

           

          The Chrome browser does not use Adobe's PDF viewer plug-in (installed via either Adobe Acrobat or the free Adobe Reader) anymore. The Chrome developers starting to block access of plug-ins of a certain type (the type that among others the Adobe PDF viewer uses) a few years ago. This means that you are stuck with the built-in viewer that Chrome comes with. This is a Chrome issue, even though some PDF files do not trigger this problem. Because it is Chrome's PDF viewer, anything that goes wrong is a Chrome problem.

           

          The only thing you can do (besides reporting this to the Chrome developers) is to instruct your users to not open the PDF file in Chrome, but download it instead, and then open it using Acrobat or the free Adobe Reader.

           

          There are ways to test if a PDF file is opened in an Adobe PDF viewer, and otherwise display a page with information about how to open the file in Acrobat or Reader. This involves a combination of JavaScript, form fields and/or PDF layers.

          1 person found this helpful
          • 2. Re: PDFs in Chrome only showing page 1 and not scrolling
            Joe_Scaramanga Level 1

            Thanks for your response. This is really useful in terms of understanding the problem.

            Sadly (and this is in no way aimed at you) it doesn't help resolve my problem.

             

            I've reported the issue to Chrome who seem less then bothered about solving it.

             

            Thanks for your help.