5 Replies Latest reply on May 11, 2016 8:21 AM by Brucgovn

    I paid but can't activate, help

    oxo71607521

      I tried to do every step in your support page to activate the creative cloud. The photoshop is trial expired and lightroom is start trial, however the charge of 9.99 has been made and I can see under plans and products:

      Creative Cloud Photography plan (one-year)

       

      I tried to refresh and reinstalled photoshop, nothing changed.

       

      When I try to open photoshop from desktop, it says your trial has expired, when I click on license this software, sign in required, I sign up with my email and a password, it says No Subscription found,

       

      Please help!