4 Replies Latest reply on Aug 12, 2016 10:51 PM by jamesr64813554

    Mobile Sync slow or stuck on Lightroom CC 2015.5.1


      After latest LR CC desktop update mobile sync is incredibly slow.  I've had at least 1 photo (currently 6) "stuck" in sync for weeks but it never seems to finish.  Can't find exactly which photo it is or I would simply remove it from the library. Called Adobe support, and thought they fixed it (after nearly an hour on the phone) by finally deleting the sync.lrdata file but the re-sync never finished. For what it's worth, my iPhone and iPad LR mobile clients seem to complete sync just fine... desktop is the only one that's stuck.


      I did find a few culprits by doing a visual search thru 2500+ synced photos looking for the little "..." symbol. I simply removed those images and re-imported to LR. But have not been able to find the last few stuck images using that method.


      Any suggestions would be greatly appreciated.

        • 1. Re: Mobile Sync slow or stuck on Lightroom CC 2015.5.1
          Michael J. Hoffman Adobe Community Professional

          I've found a few sync issues like this that I was able to solve in the following way:


          1. Use your web browser to go to lightroom.adobe.com - make sure you're signed in with your Adobe ID.

          2. Look through your photos and see if any have a completely black thumbnail.

          3. Delete these photos in the web interface.

          4. Go back to LR on the desktop and sync again. The sync should complete.

          5. Open LR Mobile on your mobile device again, and let it sync if needed.


          Repeat as necessary until all photos are properly synchronized.



          • 2. Re: Mobile Sync slow or stuck on Lightroom CC 2015.5.1
            GregZ Level 1

            Thanks @mhoffman2001


            Your advice sort of worked, but I'm still stuck with 1 photo syncing that just won't go away.


            I did find 2 "completely black thumbnails" on lightroom.adobe.com, but not all 6.  I decided to just remove a bunch of older synced photos and all synced videos. That helped too, but I still have the stubborn 1 photo that won't sync.


            I've gone in and deleted the sync.lrdata file again, but still no luck. Mobile apps seem to be working fine and show "all up to date" in the sync status. It's only the desktop version that's giving me headaches.

            • 3. Re: Mobile Sync slow or stuck on Lightroom CC 2015.5.1

              I shut down Lightroom Mobile without any success uploading the photo. It would have taken seconds to upload with the a wire from iPhone to computer. I am deleting Lightroom Mobile from my iPhone. It is just a source of frustration.

              • 4. Re: Mobile Sync slow or stuck on Lightroom CC 2015.5.1
                jamesr64813554 Level 1

                At this stage I have similar sentiments. Sync from iPad to cloud and down to macbook seems impossible. I delete the file in the collection as suggested above (web interface) and the sync starts (lightning symbol) but then most of the pictures end up with ! mark i.e. sync failed. My trial is about to end an right now I can see nothing to support me paying money for this service.