2 Replies Latest reply on May 12, 2016 6:57 AM by Szalam

    AE Stuck on Initializing Mediacore (Creative Cloud)

    michaelp9252944

      Hello All,


      Like many(it seems), my AE is stuck on "Initializing Mediacore". I am running Windows 10 x64 with Norton Security Suite provided by Xfinity.


      I have researched this problem for an hour to no avail. I have disabled my Firewall completely, as well as manually allowed through Creative Cloud through custom monitoring. I have also downloaded QuickTime, did the PC restart, updates, etc. Still, I can not get AE to load.

       

      If anyone has any suggestions, greatly appreciated.

       

      I haven't uninstalled Creative Cloud yet, and all applications are up to date.

       

      Sincerely,

      Mike