0 Replies Latest reply on May 12, 2016 12:29 AM by mattb66268246

    unable to activate paid features - windows phone


      Hi, I have just reinstalled PS Express on my new Windows phone, and cannot get the paid features, such as 'sharpen,' to activate. Each time I attempt to activate with my Adobe ID I am taken to a blank screen, after which nothing happens. I paid to unlock several features while using my previous older model and they worked fine. Everything, including PS Express, has otherwise installed and works normally. I still have the "$" symbols on top of the features I've already paid for. It seems unlocking these again should be an easy and painless process...but where do I go?