0 Replies Latest reply on May 12, 2016 9:58 AM by Bani Verma

    How to review Installation Log files?

    Bani Verma Adobe Employee

      How to review installation log files?


      If you're troubleshooting install errors for Creative Suite 5, CS5.5, CS6, or CC and the error occurred after you clicked Install, analyze the main installation log:


      1-    Navigate to the log files in one of the following folders:

      • Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
      • Windows 64 bit: \Program Files(x86) \Common Files\Adobe\Installers\
      • Mac OS: /Library/Logs/Adobe/Installers/


      The log file name includes the product name and install date, followed with”. log.gz." The extension .gz indicates a compressed format.


      2-    Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.


      3-    Open the .log file using WordPad (Windows) or TextEdit (Mac OS).


      Note: By default, log files open in Console on Mac OS. Select all of the text by pressing Command + A, and then copy and paste it into a text editor before continuing.


      4-    Scroll to the bottom of the log. Look in the -- Summary -- section for lines that start with ERROR: or FATAL and indicate a failure during the installation process.


      You may use the Find feature “CTRL + F” (Windows) & “Command + F” (Mac) and Type “Error” or “FATAL “in the search box, it will display results that indicate a failure during the installation process.


      5-    For a list of possible errors that appear in your installation logs,

      see Installation or launch log errors | CS5, CS5.5, CS6, CC.



      For more details, review the below mentioned documents:

      Troubleshoot Adobe Creative Cloud install issues with log files

      Troubleshoot Adobe Creative Suite install issues with log files