0 Replies Latest reply on May 13, 2016 2:11 AM by rmiranda-applikon

    Has anyone had problems with portfolio files holding digitally signed documents?

    rmiranda-applikon

      When I create or browse such a portfolio file on my 64-bit Windows 7 system, it freezes (crashes). This still happens after a fresh reinstall of Acrobat DC. Some others on our company network have the same problem on similar Windows 7 systems.

      Our IT folks scanned the system logs and see that the problem always occurs when the Acrobat pluging DigSig.api is being invoked somehow. Here is the log output:

      Log Name: Application
      Source: Application Error
      Date: 25/01/2016 10:14:50
      Event ID: 1000
      Task Category: (100)
      Level: Error
      Keywords: Classic
      User: N/A
      Computer: NLWS0540.biotechnology.local
      Description:
      Faulting application name: Acrobat.exe, version: 15.6.30119.36332, time stamp: 0x56740a62
      Faulting module name: DigSig.api, version: 15.6.30119.36332, time stamp: 0x56740811
      Exception code: 0xc0000005
      Fault offset: 0x0007cac7
      Faulting process id: 0x854
      Faulting application start time: 0x01d15750d01810f4
      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
      Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\DigSig.api
      Report Id: 1596da2e-c344-11e5-8b27-a0d3c120f1db
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004...
      <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2016-01-25T09:14:50.000000000Z" />
      <EventRecordID>12873</EventRecordID>
      <Channel>Application</Channel>
      <Computer>NLWS0540.biotechnology.local</Computer>
      <Security />
      </System>
      <EventData>
      <Data>Acrobat.exe</Data>
      <Data>15.6.30119.36332</Data>
      <Data>56740a62</Data>
      <Data>DigSig.api</Data>
      <Data>15.6.30119.36332</Data>
      <Data>56740811</Data>
      <Data>c0000005</Data>
      <Data>0007cac7</Data>
      <Data>854</Data>
      <Data>01d15750d01810f4</Data>
      <Data>C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe</Data>
      <Data>C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\DigSig.api</Data>
      <Data>1596da2e-c344-11e5-8b27-a0d3c120f1db</Data>
      </EventData>
      </Event>

      I would appreciate any indication of the cause of the problem and/or a solution.


      R. Miranda