4 Replies Latest reply on May 13, 2016 9:04 AM by Steve Werner

    Indesign CS6 crashes on opening book chapters both in or out of  book manager. HELP!

    PForeman

      I have a MacBook Pro and installed Capital 10.11.4.

      Since then all 22 chapters in a book fail to open and ID quits unexpectedly.

       

      I deleted the InDesign preferences as described in the blog There is a quick and easy method for doing this using the keyboard: close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac),

      This didn't work.

      Here are the following problem details and system configuration.

      I've read over other crash problems but haven't been able to get mine solved.

       

      My email is pat@GoodEarthPublications.com and work phone is 540-261-8775  if anyone could help directly.

      I'm stuck!

       

      Process:               Adobe InDesign CS6 [436]

      Path:                  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

      Identifier:            com.adobe.InDesign

      Version:               8.0.0.370 (8000)

      Code Type:             X86 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CS6 [436]

      User ID:               502

       

       

      Date/Time:             2016-05-13 10:00:47.763 -0400

      OS Version:            Mac OS X 10.11.4 (15E65)

      Report Version:        11

      Anonymous UUID:        C84A4796-BD6C-6F3A-C252-E42E14EA6693

       

       

       

       

      Time Awake Since Boot: 1200 seconds

       

       

      System Integrity Protection: enabled

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGBUS)

      Exception Codes:       KERN_PROTECTION_FAILURE at 0x00000000020201fe

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      VM Regions Near 0x20201fe:

          __LINKEDIT             0000000001eb1000-0000000001eb5000 [   16K] r--/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

      --> __TEXT                 0000000001eb5000-0000000002bfb000 [ 13.3M] r-x/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib

          __LINKEDIT             0000000002bfb000-0000000002c0d000 [   72K] r--/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.BIB                 0x00ddeddf BIBTerminate + 41838

      1   com.adobe.BIB                 0x00dde0eb BIBTerminate + 38522

      2   com.adobe.InDesign.Optical Kerning 0x1d29308f 0x1d28e000 + 20623

      3   com.adobe.InDesign.Optical Kerning 0x1d291c1b 0x1d28e000 + 15387

      4   com.adobe.InDesign.Optical Kerning 0x1d291aaa 0x1d28e000 + 15018

      5   com.adobe.InDesign.Optical Kerning 0x1d292a25 0x1d28e000 + 18981

      6   com.adobe.InDesign.Paragraph Composer 0x1ab048c1 TE::MarkerPositionOptions IDTEConvert<IFootnoteSettings::MarkerPositionOptions, TE::MarkerPositionOptions>(IFootnoteSettings::MarkerPositionOptions const&) + 39025

      7   com.adobe.InDesign.Paragraph Composer 0x1aa9798a GetPlugIn + 81034

      8   com.adobe.InDesign.Paragraph Composer 0x1aa97dd8 GetPlugIn + 82136

      9   com.adobe.InDesign.Paragraph Composer 0x1aa9fb08 GetPlugIn + 114184

      10  com.adobe.InDesign.Paragraph Composer 0x1aacc736 GetPlugIn + 297526

      11  com.adobe.InDesign.Paragraph Composer 0x1aad02ec GetPlugIn + 312812

      12  com.adobe.InDesign.Paragraph Composer 0x1aad1b25 GetPlugIn + 319013

      13  com.adobe.InDesign.Paragraph Composer 0x1aad398b GetPlugIn + 326795

      14  com.adobe.InDesign.Paragraph Composer 0x1aa85723 GetPlugIn + 6691

      15  com.adobe.InDesign.Paragraph Composer 0x1aa8883a GetPlugIn + 19258

      16  com.adobe.InDesign.Paragraph Composer 0x1aa8407c GetPlugIn + 892

      17  com.adobe.InDesign.Text       0x18f79a6d GetPlugIn + 3701533

      18  com.adobe.InDesign.Text       0x18d801e6 GetPlugIn + 1630870

      19  com.adobe.InDesign.Text       0x18d9ea55 GetPlugIn + 1755909

      20  com.adobe.InDesign.Text       0x18d9ed13 GetPlugIn + 1756611

      21  com.adobe.InDesign.Text       0x18d9c66b GetPlugIn + 1746715

      22  com.adobe.InDesign.Text       0x18cc19c2 GetPlugIn + 850546

      23  PublicLib.dylib               0x017caa15 CGraphicFrameShape::GetPaintedBBox(PMMatrix const&, Transform::CoordinateSpace const&) + 523

      24  com.adobe.InDesign.Generic Page Item 0x1a7e7e9a GetPlugIn + 141162

      25  com.adobe.InDesign.Generic Page Item 0x1a7e8c7e GetPlugIn + 144718

      26  com.adobe.InDesign.Generic Page Item 0x1a7e8356 GetPlugIn + 142374

      27  PublicLib.dylib               0x017d4a2d HierarchyVisitorHelperImpl::CollectChildren(IBaseHandler*) + 389

      28  com.adobe.InDesign.Generic Page Item 0x1a7e9404 GetPlugIn + 146644

      29  WidgetBinLib.dylib             0x000ed40d BaseHitTestHandlerImpl::DoHandleSpreadLayer(IVisitorHelper*, IBaseVisitor*, BaseHitTestHandlerImpl::MasterPageHandlerTreatment, BaseHitTestHandlerImpl::LockedLayerTreatment) + 521

      30  WidgetBinLib.dylib             0x000eb43e BaseHitTestHandlerImpl::HandleSpreadLayer(IVisitorHelper*, IBaseVisitor*) + 50

      31  com.adobe.InDesign.Generic Page Item 0x1a7e94fe GetPlugIn + 146894

      32  com.adobe.InDesign.Layer       0x1af59f4a GetPlugIn + 13802

      33  com.adobe.InDesign.Generic Page Item 0x1a7e9446 GetPlugIn + 146710

      34  WidgetBinLib.dylib             0x000eb317 BaseHitTestHandlerImpl::HandleSpread(IVisitorHelper*, IBaseVisitor*) + 337

      35  com.adobe.InDesign.Generic Page Item 0x1a7e94cc GetPlugIn + 146844

      36  com.adobe.InDesign.Spread     0x19acb1ba GetPlugIn + 289898

      37  com.adobe.InDesign.Layout UI   0x1459013b GetPlugIn + 46875

      38  com.adobe.InDesign.Layout UI   0x145907e7 GetPlugIn + 48583

      39  com.adobe.InDesign.Layout UI   0x145055ad 0x144ea000 + 112045

      40  com.adobe.InDesign.Layout UI   0x145e5550 GetPlugIn + 396080

      41  WidgetBinLib.dylib             0x0008f019 CToolCursorProvider::GetSelectionCursor(IControlView*, SysPoint, ICursorMgr::eCursorModifierState) + 2393

      42  com.adobe.InDesign.Layout UI   0x1451c0d4 0x144ea000 + 205012

      43  com.adobe.InDesign.Application UI 0x1501f8ac 0x15000000 + 129196

      44  com.adobe.InDesign.Application UI 0x15020640 0x15000000 + 132672

      45  com.adobe.InDesign.Application UI 0x1502000d 0x15000000 + 131085

      46  PublicLib.dylib               0x01895978 AcquireDelayedBusyCursor::~AcquireDelayedBusyCursor() + 46

      47  com.adobe.InDesign.AppFramework 0x1341cd9a 0x13400000 + 118170

      48  PublicLib.dylib               0x01702724 CmdUtils::ProcessCommand(ICommand*) + 48

      49  com.adobe.InDesign.Document UI 0x1c011fe7 0x1c010000 + 8167

      50  com.adobe.InDesign.Actions     0x1c615bc4 GetPlugIn + 19908

      51  com.adobe.InDesign.PMWelcomeScreen 0x1d930383 GetPlugIn + 10483

      52  com.adobe.InDesign.PMWelcomeScreen 0x1d93076a GetPlugIn + 11482

      53  com.adobe.InDesign.AppFramework 0x13432840 GetPlugIn + 33792

      54  com.adobe.InDesign.AppFramework 0x134337f1 GetPlugIn + 37809

      55  PublicLib.dylib               0x017bc07a CSubject::Change(IDType<ClassID_tag>, IDType<PMIID_tag> const&, void*) + 74

      56  com.adobe.InDesign.Widgets     0x1766ad78 0x1764a000 + 134520

      57  com.adobe.InDesign.Widgets     0x1766aae4 0x1764a000 + 133860

      58  WidgetBinLib.dylib             0x00022f5d GenericButtonEventHandler::TriggerControlData() + 75

      59  WidgetBinLib.dylib             0x00022d9f ControlEventHandler::LButtonUp(IEvent*) + 307

      60  PublicLib.dylib               0x01721307 CEventDispatcher::DispatchToEventHandlers(IEvent*) + 599

      61  PublicLib.dylib               0x01720dc6 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24

      62  com.adobe.InDesign.Application UI 0x150a0f0e GetPlugIn + 286286

      63  com.adobe.InDesign.Application UI 0x1509e2b0 GetPlugIn + 274928

      64  com.apple.HIToolbox           0x9b3e82ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

      65  com.apple.HIToolbox           0x9b3907b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832

      66  com.apple.HIToolbox           0x9b38f9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402

      67  com.apple.HIToolbox           0x9b3a2b6d SendEventToEventTarget + 34

      68  com.apple.HIToolbox           0x9b3c92c5 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3177

      69  com.apple.HIToolbox           0x9b390bff DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2935

      70  com.apple.HIToolbox           0x9b38f9c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402

      71  com.apple.HIToolbox           0x9b3a2b6d SendEventToEventTarget + 34

      72  com.adobe.InDesign.AppFramework 0x1340f0dc 0x13400000 + 61660

      73  com.adobe.InDesign.AppFramework 0x1342d327 GetPlugIn + 12007

      74  com.adobe.InDesign             0x00001ec5 main + 341

      75  com.adobe.InDesign             0x00001d55 start + 53

       

      [snipped by moderator]