13 Replies Latest reply on Sep 12, 2017 9:34 AM by douglasm17272899 Branched to a new discussion.

    Download & install of Flash player does not finish

    jkds Level 1

      5-6 times I have downloaded & installed Flash player.

      Step 3 of 3 has only 1 option

      the only option is to purchase for $9.99 some cloud product, which I do not want.

      (There is not option obvious to finish the installation without the purchase.)

      Exiting result in the same loop of '..need to install latest version of flash player..' messages.

       

      Jim_schweizer@msn.com

        • 1. Re: Download & install of Flash player does not finish
          John T Smith Adobe Community Professional & MVP

          As far as I know, flash player is free... is the link below what you are using?

           

          Getting Flash Player https://get.adobe.com/flashplayer

          • 2. Re: Download & install of Flash player does not finish
            m_vargas Adobe Employee

            Hi,

             

            If you're getting to the page with the optional Creative Cloud offering then Flash Player installation has completed, and most likely successful.

             

            Please go to https://helpx.adobe.com/flash-player.html and click the Check Now button  What are the displayed System Information results?

             

            --

            Maria

            • 3. Re: Download & install of Flash player does not finish
              jkds Level 1

              Followed the link.

              Check says

              "Sorry, Flash Player is either not installed or not enabled.

              Please go to step 2."

               

              Step 2

              declined Chrome options

              Downloaded as per step 2

              download started...oops must close Internet Explorer

              IE closed.

              • 4. Re: Download & install of Flash player does not finish
                m_vargas Adobe Employee

                For Flash Player installations where Flash is not installed, or upgrades, the user is not prompted to close the browser. If you're being prompted to close the browser it appears Flash Player is installed and you are re-installing the same version.


                For IE, please check that Flash Player is enabled in the browser, and that ActiveX filtering is disabled:

                 

                --

                Maria

                • 5. Re: Download & install of Flash player does not finish
                  jkds Level 1

                  Navigated to LinkVerify generated the following:  "Sorry, Flash Player is either not installed or not enabled.   Please go to step 2." Step 2. download   did NOT choose Chrome as default   downloaded...oops must close Internet Explorer first   IE closed   Clicked on 'continue button.   Received 'Finished" message   'option for Stock Images' displayed   'x' to exit   reopened IE & My email to use verify step again.     Same message received from Verify      "Sorry, Flash Player is either not installed or not enabled.YOUR SYSTEM INFORMATIONYour Flash VersionNot installedYour browser nameInternet ExplorerYour Operating System (OS)Windows (Windows       Please go to step 2.     again???   Your further input is solicited.MISC:Control panel shows Adobe Flash Player 21Activex installed on 5/16/201618.5 mbversion 21.0.0.242Manage-add-onsAdobe Flash Player not showingFollows link to further troubleshootingDownload Adobe Flash player installer..oops need to close Internet Explorer to proceedIE session closedInstall installation DONE.Manage-add-ons still does not show Adobe Flash player

                  Checked 2nd email from Adobe.

                  Followed link to •Enabling Flash Player in Internet Explorer

                                follow link to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

                                         Verify step message:

                                               "Sorry, Flash Player is either not installed or not enabled."

                  Pop-up mesage: Update Adblock Plus new version is available now.Selected Yes to installInstall completedReturned to verfiy of Adobe Flash player

                                         Verify step message:

                                               "Sorry, Flash Player is either not installed or not enabled."navigated to Download Flash playerClosed all IE sessionFlash player message FINISHChecked Manage-add-ons:

                  Adobe Flash Player not shownOnce again went ot https://helpx.adobe.com/flash-player.htmlVerify step message:

                                               "Sorry, Flash Player is either not installed or not enabled." Despite following your suggestions, same results.Your further input is solicited.Jim Schweize 425-485-4607Date: Mon, 16 May 2016 09:27:48 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject:  Download & install of Flash player does not finish

                   

                   

                   

                   

                        

                             

                             

                             

                      Download & install of Flash player does not finish

                   

                   

                      created by m_vargas in Using Flash Player - View the full discussion

                   

                   

                   

                  Hi, If you're getting to the page with the optional Creative Cloud offering then Flash Player installation has completed, and most likely successful.Please go to https://helpx.adobe.com/flash-player.html and click the Check Now button  What are the displayed System Information results? --Maria

                   

                   

                   

                       If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8752856#8752856 and clicking ‘Correct’ below the answer

                   

                   

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                       Start a new discussion in Using Flash Player by email or at Adobe Community

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                  • 6. Re: Download & install of Flash player does not finish
                    m_vargas Adobe Employee

                    Hi,

                     

                    Manage Add-ons view defaults to the currently loaded Add-ons and if there isn't any Flash content in the active tab, then the Add-on isn't loaded.  Be sure to select to show 'All Add ons' to show Flash Player ActiveX (listed as Shockwave Flash).

                     

                    Please ensure ActiveX Filter is disabled: ActiveX Filtering in Internet Explorer

                     

                    Manage Add-ons default view:

                    Capture.JPG


                    Manage Add-on 'show all add-ons':

                     

                     

                    Capture1.JPG

                    • 7. Re: Download & install of Flash player does not finish
                      jkds Level 1

                      ActiveX disabled

                      Manage-add-ons changed to show all

                      http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

                      msg shows "Congratulations, your computer has the latest Flash Player installed."

                      Manage-add-ons now shows Shockwave Flash Object "Enabled"

                      Speedtest.net now functions, as well as Facebook games.

                      Thank you. Date: Mon, 16 May 2016 11:46:22 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject:  Download & install of Flash player does not finish

                       

                       

                       

                       

                            

                                 

                                 

                                 

                          Download & install of Flash player does not finish

                       

                       

                          created by m_vargas in Using Flash Player - View the full discussion

                       

                       

                       

                      Hi, Manage Add-ons view defaults to the currently loaded Add-ons and if there isn't any Flash content in the active tab, then the Add-on isn't loaded.  Be sure to select to show 'All Add ons' to show Flash Player ActiveX (listed as Shockwave Flash). Please ensure ActiveX Filter is disabled: ActiveX Filtering in Internet Explorer  Manage Add-ons default view: Manage Add-on 'show all add-ons':  

                       

                       

                       

                           If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8753002#8753002 and clicking ‘Correct’ below the answer

                       

                       

                           Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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                           To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                            

                           Start a new discussion in Using Flash Player by email or at Adobe Community

                        For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                       

                                           

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                      • 8. Re: Download & install of Flash player does not finish
                        m_vargas Adobe Employee

                        Great.  thank you for confirming Flash Player is now working.

                         

                        --

                        Maria

                        • 9. Re: Download & install of Flash player does not finish
                          jkds Level 1

                             Date: Mon, 16 May 2016 13:16:25 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject:  Download & install of Flash player does not finish

                           

                           

                           

                           

                                

                                     

                                     

                                     

                              Download & install of Flash player does not finish

                           

                           

                              created by m_vargas in Using Flash Player - View the full discussion

                           

                           

                           

                          Great.  thank you for confirming Flash Player is now working. --Maria

                           

                           

                           

                               If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8753345#8753345 and clicking ‘Correct’ below the answer

                           

                           

                               Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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                               Start a new discussion in Using Flash Player by email or at Adobe Community

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                          • 10. Re: Download & install of Flash player does not finish
                            m_vargas Adobe Employee

                            Hi,

                             

                            Sorry, I'm confused.  In your previous post you stated:

                             

                            http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

                            msg shows "Congratulations, your computer has the latest Flash Player installed."

                            Manage-add-ons now shows Shockwave Flash Object "Enabled"

                            Speedtest.net now functions, as well as Facebook games.

                             

                            Which indicates Flash Player is working.  Now in your latest post you state

                             

                            Download & install of Flash player does not finish

                             

                            Is Flash Player working, or not working?

                             

                            Please reply via the forums directly and not email.  The formatting is very bad when replying via email and it's very difficult to read adn follow your reply.


                            Thank you.

                             

                             

                            --

                            Maria

                            • 11. Re: Download & install of Flash player does not finish
                              jkds Level 1

                              Sorry for the confusion. Adobe flash player is working fine. I was attempting to share with you the step which I was taking. Final steps:deactivate ActiveXDownload Flash playerVerify using the link you supplied.Tried Speedtest.net as well as Facebook & both work as expected.Thanks again walking me thru the debugging steps.Date: Mon, 16 May 2016 13:33:29 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject:  Download & install of Flash player does not finish

                               

                               

                               

                               

                                    

                                         

                                         

                                         

                                  Download & install of Flash player does not finish

                               

                               

                                  created by m_vargas in Using Flash Player - View the full discussion

                               

                               

                               

                              Hi, Sorry, I'm confused.  In your previous post you stated: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.htmlmsg shows "Congratulations, your computer has the latest Flash Player installed."Manage-add-ons now shows Shockwave Flash Object "Enabled"Speedtest.net now functions, as well as Facebook games. Which indicates Flash Player is working.  Now in your latest post you state Download & install of Flash player does not finish Is Flash Player working, or not working? Please reply via the forums directly and not email.  The formatting is very bad when replying via email and it's very difficult to read adn follow your reply.Thank you.  --Maria

                               

                               

                               

                                   If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8753352#8753352 and clicking ‘Correct’ below the answer

                               

                               

                                   Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

                              Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8753352#8753352

                                   To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                                    

                                   Start a new discussion in Using Flash Player by email or at Adobe Community

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                                                      This email was sent by Adobe Community because you are a registered user.

                                                           You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                              • 12. Re: Download & install of Flash player does not finish
                                m_vargas Adobe Employee

                                Thank you for clarifying.  Much appreciated.

                                 

                                --

                                Maria

                                • 13. Re: Download & install of Flash player does not finish
                                  douglasm17272899 Level 1

                                  no  entiendo  el  ingles  por   favor  español