3 Replies Latest reply on May 14, 2016 12:15 AM by jarrodr27724650

    Lightroom displays grey boxes in Develop mode - thumbnails fine.

    jarrodr27724650

      Photoshop is no longer showing my photos in develop mode. Previous photos in my catalog that did work are not showing, and neither are new photos. This includes jpeg, png, cr2 and dng. The thumbnails show fine, and my navigator (preview) shows filters applied to the photos.

       

      I've tried resetting the color profiles for both my monitors. I calibrated new profiles using the Windows calibrator.

      I also tried changing to existing profiles (sRGB) - none of these changes had any effect.

       

      I have updated lightroom to no avail. I have re-started my PC several times. I realized I wasn't signed in, but signing in, and out, and back in had no effect.

       

      LR.png

      LR2.png

       

      Please let me know if you need more information. I've been at this for hours.

      Ran a dxdiag:

       

      Time of this report: 5/13/2016, 22:17:36

       

         Operating System: Windows 8.1 Enterprise 64-bit (6.3, Build 9600) (9600.winblue_ltsb.150715-0840)

                 Language: English (Regional Setting: English)

      System Manufacturer: System manufacturer

             System Model: System Product Name

                     BIOS: BIOS Date: 08/07/12 19:41:51 Ver: 12.04

                Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

                   Memory: 32768MB RAM

      Available OS Memory: 32718MB RAM

                Page File: 8609MB used, 28973MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

       

      ---------------

      Display Devices

      ---------------

                Card name: AMD Radeon HD 6900 Series

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x6719)

                 DAC type: Internal DAC(400MHz)

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_1002&DEV_6719&SUBSYS_31201682&REV_00

           Display Memory: 5872 MB

         Dedicated Memory: 2032 MB

            Shared Memory: 3840 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

             Monitor Name: HP Pavilion 27bw IPS LED Backlit Monitor

            Monitor Model: HP 27bw

               Monitor Id: HWP3052

              Native Mode: 1920 x 1080(p) (60.000Hz)

              Output Type: HDMI

              Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Driver File Version: 8.17.0010.1404 (English)

           Driver Version: 15.201.1151.1010

              DDI Version: 11

           Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: DMA