2 Replies Latest reply on May 18, 2016 5:53 AM by greule

    Lost my edited images on LR mobile after sync


      I woke up this morning and found that all of my hard work from yesterday has disappeared. Help!


      Here's my workflow: I load photos from the memory card into client folders on my desktop and then import into Lightroom. Then I create a collection and sync to LR mobile on my iPad Pro, where I do the first round of editing. Then I come back to the desktop, do any fine-tuning or Photoshop work necessary, and export back to the client folder.


      Yesterday, I edited a large batch of photos on my iPad and went to the desktop to continue work, but the changes hadn't synced - apparently I had been logged out of LR mobile for some reason. I logged back in, and the sync started but it was very slow, so I went to bed. This morning I woke up and checked the desktop - the sync was complete but none of the edits I had made yesterday were there, nor were the picked and rejected photos.


      I opened up LR mobile on my iPad and saw the edited photos, just as I had left them yesterday - and then it started to sync, and before my eyes those all disappeared and were replaced with the unedited ones. It synced the desktop to the iPad, instead of the other way around, and overwrote all my edited images. Is there any way to get those edited versions back?

        • 1. Re: Lost my edited images on LR mobile after sync
          Alfred Pennyworth Level 4

          I can't help with why this happens but it does and re-syncs after logging in again!


          Surely you are making more work for yourself with this workflow however, why just not do all the editing in LR desktop etc. and sync after that to mobile, do you have a particular reason for your system?


          Mobile is no way a good editor at the moment, but is getting better, but is prone to problems.

          • 2. Re: Lost my edited images on LR mobile after sync
            greule Adobe Employee

            Hi Jill, could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.



            You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button




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