• I have a valid subscription of Adobe CC.
• I am using Mac computer.
• No firewall, and very fast internet connection.
When i try to launch any Adobe CC program The "sign in" Window appears, I press Sign in, and then the "Thank you" window appears, and the program starts only to fall again in the "Sign in" windows and into a never ending loop or "Sign in" = > "Thank You" windows
I have erased the "OOBE" folder, restart the Mac on safe mode and empty the Trash
The MBLStore folder doesn't seem to exist in my Mac, or at least it is not in the >(User Name)>Library>Application Support>Adobe folder.
Spotlight cannot find it either.
I have also uninstall and reinstall the complete Adobe CC suite several times and the loop keep happening every time
This is extremely frustrating, specially when the monthly subscription fees kick in and I have no programs to use.
This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
Steps to locate the folders in System Library :
1) Right click on Finder icon and select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.
It will open System Library folder.
3)Then navigate to Application Support>Adobe.
Under Adobe folder you can locate SLCache and SLStore folders.