15 Replies Latest reply on May 24, 2016 9:05 AM by jake0574 Branched to a new discussion.

    "Payment Error"

    justing40870513 Level 1

      I have an Adobe Stock account that provides 10 images a month then $2.99 per image thereafter. The top of my page shows that I have 17 images available. When I select "license and download to computer" I immediately get a blank message box that is titled "Payment Error." No additional information is provided and the only option is to select OK.


      I have confirmed payment information is correct.

      I checked the billing history and it shows that the payment for May was taken out already.

      I have signed out and back in.

      I have restarted my computer.

      I have tried multiple browsers.


      I have not received any answers from the forum.


      Does anyone have any idea of what the problem is?