Signing out of Adobe Stock and signing in again should resolve the problem. Let us know if it does not.
That does not resolve the problem.
I'm having the same issue. Tried signing out too, didn't help.
same issue, signed out, in, different browsers on different op systems, nothing helped
i have the same problem, and too be honest i'm getting alittle tired of the run around when i talk to you guys. i've tried EVERYTHING
Same problem here. Tried all the "tips" and nothing works. . .
I have been charged 4 times for the same image and I cannot download any of them.
Also, I need this image before Monday!!!!
Sincere apologies for the delay in acknowledging.
Can we please try the steps listed here:
- If an image is licensed, kindly go to your License History, click on that Image ID and click Save to Computer. This would save that image to your "Downloads" folder.
Reference: Unable to download Adobe Stock images
Clearing browser cache-cookies and signing out- signing back in to Stock.adobe.com, can be an additional step that we can try again.
Hope this helps.
Could you please share the file number for the image.
The issue has been resolved by our engineering team. Could you please confirm if the issue still persists?
If Yes, Kindly share the file number of the image you are facing an issue with.
Please try to download your licensed images and let us know if the issue persist?
So during this whole "We are having technical difficulties, please try again" payment error deal, I tried downloading the same file 15 times with two different credit cards (thinking one card was the issue). Now Adobe just charged me for ALL of those licenses of the SAME image. How do I get a refund?
Thanks for the help.
I too had the same problem and received this e-mail:
I do see the multiple transactions on your account for Stock
In order to compensate this I can credit 4 licenses to your
account(as we cannot generate a refund for the two transactions).
Please confirm if that’s ok. You can either reply to this
email or call us at 1-800-833-6687 if you still need assistance.
Thanks for using Adobe Product Support Services!
Thanks and regards
Mini Kumari | Product Support Engineer -
Photography | ADOBE "
So again they are insisting that I cannot receive a refund for their error.
thanks for the info and I will call that number. That's completely wrong if they don't refund 15 license attempts on the same file, within seconds of each other – the only reason I kept trying was because their site said, "please try again"!
We'll see how it goes...