disable popup

[barthw3679498]

Windows 7, Acrobat Pro XI.

I've a number of users that are experiencing a recurring Registration Popup dialog while in Acrobat Pro XI despite selecting the never ask again option.   Is this setting held in a file someplace which may not be getting replicated as part of the users' profile?

Thanks,

[EnterpriseHelp]

HI Barth,

A few questions:

• Did you deploy identically on all machines?
• Did you use the Wizard and use the same MST on all machines?
• All the same version deployed at the same time?

[barthw3679498]

These are on Citrix VDI desktops – so yes, they have a common base image.

b-

[EnterpriseHelp]

• I doubt this is the issue, but still should ask: Are you using a supported config?: Citrix XenApp — Enterprise Administration Guide
• Did you license as follows?: Common Deployment Options and Methods — Enterprise Administration Guide

[barthw3679498]

Update – so it turns out I was using the tool correctly. Though it would simply respond back that some “unknown” error had occurred.

So, after engaging Adobe tech support through a variety of websites, it turns out there was a problem with my key, which would have never allowed the utility to work.

I’m not sure if there’s a telephone shortcut to get to the tech support, but I ended up wading through a bunch of web-based support before finally getting someone at Adobe to actually schedule a tech support call.

Thanks everyone for your assistance.

-B.

[ravinderg62643219]

Hi barthw3679498​,

Can you please share the exact steps how you deployed Acrobat Pro XI on your base image.

Also if all users are facing this issue or only a subset of users are getting this.

Regards

Ravinder

[barthw3679498]

Simply installed it using the installer and gave it the key.

-b

[ravinderg62643219 · Accepted solution]

Hi barthw3679498​,

Per guidelines for Acrobat deployment on citrix, after installing Acrobat on master image provision it via APTEE tool .

Following are the commands for provisioning

1. "adobe_prtk --tool=VolumeSerialize --generate --serial=

<serialnum> [--leid=<LEID>] [--regsuppress=ss] [--eulasuppress]

[--locales=list of locales in xx_XX format or ALL>] [--provfile=<Absolute path to prov.xml>]"

2. "adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] [--stream]"

After that a single launch of Acrobat  is required on master image before cloning it to clients.

Regards

Ravinder

[barthw3679498]

Thank you for the reply, but we don’t have Creative Cloud installed, this is strictly Acrobat Pro XI.

-b

[EnterpriseHelp]

The answer doesn't have anything to do with CC. Try following the instructions in the documentation provided above. Use the APTEE tool.

Ben

[barthw3679498]

Oh gotcha. So how do I know if this this actually successfully accepted the input switches ?

-b

[EnterpriseHelp]

Well if it doesn't throw an error and the popup doesn't appear after launching a test install, then success is yours.

I'm not sure if you'll see a "Success" msg.

Ben

[ravinderg62643219]

Hi barthw3679498​,

Commands shared above returns '0' return code on execution indicating success.

Regards

Ravinder