I'm in the same place...they just took $220 out my account but I'm still on the trail version!
Same problem ..... on everythings ....
Not happy too !!!
That doesn't answer my question at all Sheena, if you could actually tell me why I can't access the chat or phone options for my problem it would be a step in the right direction - I have contacted my bank & they have said everything is fine at their end. The forum & website are a cyclic nightmare at best & give no solution to real peoples problems.
Also please explain how I am supposed to edit my payment options when I have only one debit/credit card account with my bank. I can't give you another payment option when I don't have one - couldn't you just try to debit the money again; I have an invoice that says the payment has been made yet I keep getting infernal error messages.
Last but not least Adobe could to attempt to add New Zealand dollars to the list of currencies they accept, we are a small country in the South Pacific inhabited by sheep & hobbitses - thank you my precioouuuussss!
I have checked the details and it shows that we tried to charge your card twice for the authorization but it is failing.
You need to get in touch with your bank to check for the same.
As an option we can advise you to change the card details if you want.
Hope that helps!
Hi Sheena thanks, I've spoken to the bank & they have said the card is fine. Could you try again, there was insufficient funds because my bank charged me fees at the same time & overdrew my account. There is definitely money there now.
Well since we tries to charge your card multiples time and so funds were coming through the subscription has moved into a suspended state.
I would request you to contact the support for the activation of the subscription again.
In case, you are unable to reach, let me know.
As I have stated in the messages further up I CANNOT access the support because of this account suspension. I Cannot chat to anybody, I cannot phone anybody, Here is a picture, I cannot physically click on the chat window for some unknown reason & as you can see I am not allowed to ring anybody. Contact your people un suspend the account & take the money - It's that simple!
Please send me your callback details in a private message and I can get the issue escalated.