When you say you open the file "from the web server", do you mean that you're opening it inside a browser window?
If so, the issue is most likely that the browser is using a non-Adobe plugin to display the file. I tried it in Firefox, for example, and the internal PDF plugin there did not recognize the fields, while Acrobat did. The solution is to report the problem to the developers of these plugins and suggest to your users to save the file and then load it in Adobe Acrobat or Reader, not directly in the browser.
Yes it's basically a PDF stored on my web server that, I assumed, would open in Adobe Acrobat. I forgot that it just opens in the browser but I still assumed that whatever plugin was being used would be of Adobe's making/doing and that, therefore, it should all just work. Silly boy!
Asking people to save the file locally and then fill it in is kind of defeating the purpose a bit, I feel, but it's a solution for now I guess.
Should this work in standard Adobe Acrobat though. do you know, or will the "Fill & Sign" option only be available for people with Adobe Acrobat Pro DC (or whatever it's called!) or a CC subscription for example?
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It should work if Acrobat is used, yes.
They will need Acrobat or Reader XI or higher, though.
Cool. Thank you try67.
Really appreciate the help.
It won't even work on my own pc and I have the constantly undating Adobe cc..
what doesn't work? Forms in a browser we expect not to work.
but they used to...
Most browsers use an internal PDF plugin now, instead of Adobe's. These
plugins are unfortunately usually sub-par when it comes to form fields and