8 Replies Latest reply on Jun 22, 2016 2:10 AM by rf6

    after effects unexpected crash after just a few minutes

    rf6

      OK

       

      so It crashed and crashed again about 20 times over last couple of days,

       

      I had the latest version and to make sure its not an update issue I installed previous version, unfortunately it continues crashing,

       

      I start AE and then after a minute it either disappears or I lose control,  -  does not react to mouse clicks/freezes (although the sound continues and then everything disappears).

       

      no popups no windows alert - just disappears,

       

      Here is the recording of three random crashes that happen just a few minutes ago,

       

      aE crashes

       

      additionally here is the log from the computer manager:

       

      Faulting application name: AfterFX.exe, version: 13.5.0.347,
      time stamp: 0x55642425

      Faulting module name: MSVCR120.dll, version: 12.0.21005.1,
      time stamp: 0x524f83ff

      Exception code: 0x40000015

      Fault offset: 0x0000000000074a46

      Faulting process id: 0x420c

      Faulting application start time: 0x01d1b0facab8db8d

      Faulting application path: C:\Program Files\Adobe\Adobe
      After Effects CC 2015\Support Files\AfterFX.exe

      Faulting module path: C:\Program Files\Adobe\Adobe After
      Effects CC 2015\Support Files\MSVCR120.dll

      Report Id: ab7c7594-1cf8-11e6-9c95-8c89a58102d6

       

      also here is my PC spec:

      ComponentDetailsSubscoreBase
      score
      ProcessorIntel(R) Core(TM) i7-2700K CPU @ 3.50GHz7.4
      7.4
        Determined by lowest
      subscore
      Memory (RAM)16.0 GB7.6
      GraphicsNVIDIA GeForce GTX 9807.9
      Gaming graphics11889 MB Total available graphics memory7.9
      Primary hard disk149GB Free (476GB Total)7.6
      ManufacturerMSI
      ModelMS-7678
      Total amount of system
      memory
      16.0 GB RAM
      System type64-bit operating system
      Number of processor
      cores
      4
      Storage 
      Total size of hard
      disk(s)
      663 GB
      Disk partition (C:)149 GB Free (476 GB Total)
      Media drive (D:)CD/DVD
      Disk partition (X:)51 GB Free (186 GB
      Total)
      Graphics 
      Display adapter typeNVIDIA GeForce GTX 980
      Total available graphics
      memory
      12017 MB
            Dedicated graphics
      memory
      4096 MB
            Dedicated system
      memory
      0 MB
            Shared system
      memory
      7921 MB
      Display adapter driver
      version
      10.18.13.6175
      Primary monitor
      resolution
      1920x1200
      Secondary monitor
      resolution
      1920x1080
      DirectX versionDirectX 10