4 Replies Latest reply on May 19, 2016 10:57 PM by Nanaky

    ADE Error Message Authorization Service Error - Code E_Auth_Bad_Device_Key

    deniseg190

      I've tried everything.  I downloaded a book via overdrive.  The format is acsm.  When I open the book it brings me to ADE and wants me to authorize.  I try to sign in with both my adobe password and overdrive password and get the same message.

       

      I've tried the Command, Shift, D to re-authorize but get no pop up window.

      I've also gone into the key chain to change access for ADE.

       

      I've discarded Adobe 3 times and re-downloaded new versions.

       

      Nothing works.  Anyone have any ideas?