3 Replies Latest reply on Jan 24, 2017 3:14 PM by Yolanda's Yak

    Lightroom will not show imported iPhone videos

    aconstnull

      Hi,

       

      I'm on Lightroom 6 on OSX 10.11. I bring across photos and videos taken from our family iPhones (iPhone 6).

      Photos work great.

      Videos do not.

      In Lightroom, all video (.mov) files which originated on our iPhones have an exclamation next to them with "Lightroom has encountered problems reading this video" - and will not play in Lightroom (Note that Lightroom knows the video length - this is shown against a grey background in grid mode - so it can at least get _some_ info from the mov file).

      If I "Photo > Show In finder" - the video will play absolutely fine from within QuickTime player.

       

      Can anyone help me with what could be wrong? This seems like such a simple thing to not be working......

       

      Cheers,

       

      Dave